Software Vault: The Diamond Collection/The Diamond Collection (Software Vault)(Digital Impact).ISO/cdr16/tc14_437.zip/TC14-437.TXT

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TELECOM Digest     Mon, 5 Dec 94 14:09:00 CST    Volume 14 : Issue 437

Inside This Issue:                          Editor: Patrick A. Townson

    Apartments Getting Into the PBX Business (John Lundgren)
    Programmable Distant Extension Needed (Glenn Foote)
    Kuwait/Islam Telephone Information Service (Daniel Metz)
    CID Comes to Texas (Mark W. Earle)
    Emergency Numbers in Various Countries (Kimmo Ketolainen)
    The "Roadkill" Incident (Workers World Service via Danny Burstein)
    Re: New York Suspends Baltimore-DC Roaming (Douglas Reuben)

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----------------------------------------------------------------------

From: [e-mail] (John Lundgren)
Subject: Apartments Getting Into the PBX Business
Date: 4 Dec 1994 20:46:32 GMT
Organization: Pacific Bell Knowledge Network


I was talking to one of the Pac Bell techs this morning, and he said
that many larger apartment complexes are getting a PBX.  He said that
as of Jan 1, anyone can get into the business of furnishing dial tone.
Evidently, apartment complexes are putting in their own PBX and
getting DID lines, and then reselling them to their tenants.  I'm just
kind of parroting what he said, since I work for a public entity and I
haven't the foggiest what really happens with a PBX and reselling it.
We use Centrex.


    John Lundgren - Elec Tech - Info Tech Svcs
    Rancho Santiago Community College District
    17th St. at Bristol \ Santa Ana, CA 92706
[e-mail]\[e-mail]


[TELECOM Digest Editor's Note: Interesting how things that go around
come around. (Or is that the other way around?)  ... clear up into the
late 1960's lots of large apartment complexes in Chicago and other
cities
had switchboard service to all the apartments, operated from a front
desk in the lobby area, which is where the tenants also got their
mail.
As the economics of running very large, older highrise apartment
buildings
changed during the 1970's, one of the first things the owners did was
pull out the switchboard and make tenants get their own phones. This
saved a lot of the payroll costs for the buildings. along with the
elimination of maid service, which was also very common. They did not
have the nerve to simply raise the rent to make up for the increasing
costs of running the building; far easier in their estimation was to
gradually let the building deteriorate at a slow enough pace it would
be years before the tenants found out how crummy the place had gotten.
Of course who is to say that if in the 1970's we had had the modern
phone systems we have now, perhaps the apartment building owners would
have switched from plugboard to automated console rather than simply
killing the phone service entirely ... but still, that would have
required a front desk attendant; something they wanted to eliminate
because of the cost of staffing same three shifts a day, seven days
per week including holidays, etc.  And maid service was cut out in the
early seventies as the buildings began to find it increasingly
difficult
to get black women willing to work at the wages they wanted to pay.
FYI, the maids and porters were always black; the front
desk/switchboard
operators were always white, except in black neighborhoods. A white
woman always served as 'housekeeper'; that is, the maids' supervisor.
PAT]

------------------------------

From: [e-mail] (Glenn Foote)
Subject: Programmable Distant Extension Needed
Date: 5 Dec 1994 15:43:35 -0500
Organization: The Greater Columbus Freenet


I am looking for a device (or service) that allows me to call a number
at
one location, get an answer, re-dial, and complete the call from that
location.

For example:  I am in (say NV, or even HI).  I want to call an 800
number
in KY (or PA, NY, or ??) that only accepts calls from within the state
of
KY (or wherever)... to reach that 800 number I must complete the call
from
a KY exchange ...  (NO, the people who own the 800 number WILL NOT
accept
calls other than on the 800 number).

Suggestions, anyone??  (Yes, you can assume that I am willing to rent
office space and and telephone lines in the various states.)


Thanks,

Glenn L Foote ...... [e-mail]

------------------------------

From: [e-mail] (Daniel Metz)
Subject: Kuwait/Islam Telephone Information Service
Date: 5 Dec 1994 13:25:15 -0500
Organization: Digital Gateway Systems


[This message is posted on behalf of my client, Sam Messinger, of
Silver Spring, Maryland, USA.  Mr. Messinger is currently traveling in
the Middle East and is seeking responses to this posting from
interested investors, academic experts in the fields described below,
and anyone else interested in helping with the development of this
project.

Information on how to respond to this posting can be located at
the bottom of the message.]

                Kuwait/Islam Telephone Information Service
                              (1-800-Kuwait)

The Kuwait/Islam telephone information service will employ a
touch-tone menu system similar to many telephone information services
available today.  Through the use of a touch-tone phone, the user will
be able to select from a wide variety of information choices, several
of which are outlined below.  The service will be available throughout
the United States, and will present material in English, Arabic,
French, and Spanish.  The service will be advertised in major
newspapers, including the {International Herald Tribune, The New York
Times, The Washington Post, The Wall Street Journal, USA Today, The
Chicago Tribune, and The Los Angeles Times}.

Among the many services envisioned are:

     Greetings from the Kuwaiti Emir;
     A daily quote from the Koran;
     An explanation of what the Koran is for those unfamiliar
with Islam;
     Daily prayer times by time zone;
     Daily price quotes on gold, silver, and oil;
     Information on Kuwaiti petroleum and mineral resources;
     History of Kuwait;
     Information on Kuwaiti manufacturing and businesses;
     Information on Kuwaiti society, customs, and traditions;
     Information on the Kuwaiti economy;
     Information on Kuwaiti art;
     Information on Kuwaiti science;
     Information on Kuwaiti medicine;
     Information on Kuwaiti recreation and sports;
     Information on Kuwaiti government;
     Information on Kuwaiti agriculture;
     Explanations of Islamic holidays;
     Explanations of the Islamic calendar and months;
     Special section for children on growing up in Kuwait;
     Information on Kuwait-U.S. relations;
     Information on Kuwaiti ecological concerns;
     Interactive services, for instance, the ability for a user
to leave his/her name and address to receive a Kuwaiti calendar
and quarterly updates of available services;

     In some instances, famous American figures will be used to read
and explain topics.  The American public will readily recognize the
voices of these people, which should create a good public response as
well as favorable publicity from the U.S. media.

The phone lines to the Kuwait/Islam Telephone Information Service
would be available 24 hours per day with the exception of religious
holidays.  Similar programs are envisioned for France, England,
Germany, Japan, etc.

Academics interested in lending their expertise to this project are
encouraged to submit resumes.  Interested investors and others who
would like to help in the establishment of this system are encouraged
to submit informal proposals and inquiries.

Mr. Messinger can receive correspondence in two ways:

1) Mail can be sent to:

     Sam Messinger
     11305 Baroque Road
     Silver Spring, Maryland 20901
     USA

2) E-mail sent to the following address
     [e-mail]
   and addressed to Mr. Messinger will be promptly forwarded to
him.

Thank you.

------------------------------

Date: Mon, 5 Dec 94 13:39 EST
From: Mark W. Earle <[e-mail]>
Subject: CID Comes to Texas


Caller ID has come to South Texas (Southwestern Bell, A/C 512 and
210).

The 'default' if you do nothing is that your number is transmitted.
However, Per-Call blocking of ID transmission is available with *67
and is free, regardless if you subscribe to receive CID information or
not.

Anonymous Call Rejection may be purchased for a monthly charge.  If
purchased, it may be turned off/on with seperate codes not noted in
the brochure/bill insert. It did say it was not a toggle though.

You may send a written certification that you have a compelling need
for 'per line blocking' by completing the enclosed reply card ... it
will be granted automatically free of charge without any need to
explain your compelling need.

Interestingly, if you subscribe to per line blocking, there is no
overide, according to the bill insert. To make calls to ACR subscribed
customers, you would "call from a payphone or cellular phone, make a
credit card or operator assisted call, or ask someone who does not
have per line blocking to place the call for you."

A hassle, but that's good. No toggle conditions to worry about.

They're also offerring a "try a CID unit free until Jan 1" promotion.
You call and order a SB 60 memory unit. If you keep the unit, you are
billed $60 in four convenient monthly installments beginning January
95.


[e-mail]---


[TELECOM Digest Editor's Note: Not only is it turned on in Texas, it
is being transmitted around the USA. My sister lives there and I got
a call from her over the weekend. Guess what?  Her number showed up
on my Caller ID box here in Skokie.   PAT]

------------------------------

Subject: Emergency Numbers in Various Countries
Date: Mon, 5 Dec 1994 03:40:24 EET
From: [e-mail] (Kimmo Ketolainen)
Organization: Turun yliopisto - University of Turku, Finland


Do you have any other to add, Pat? Some of these have been extremely
hard to find, because people in many countries have not known what to
do in case of emergency ... and thus don't know the number at all.


Kimmo.

    Australia   000
    Austria   122 fire dept, 133 police, 144 ambulance
    Belarus   01 fire dept, 02 police, 03 ambulance
    Belgium   112
    Bosnia and Herzgovina 92 police, 93 fire dept, 94 ambulance
    Brazil   190 police, 193 fire dept
    Bulgaria   160 fire dept, 166 police, 155 ambulance
    Canada                      911
    Chile   133 police, 132 fire dept, 131 ambulance
    Columbia   111 police
    Corea   112 police, 119 fire dept and ambulance
    Croatia   92 police, 93 fire dept, 94 ambulance
    Czech Republic  150 fire dept, 155 ambulance, 158 police
    Denmark   112
    Estonia   01 fire dept, 02 police, 03 ambulance
    Finland   112, 10022 police
    France   112
    Germany   112 fire dept and ambulance, 110 police
    Great Britain and N.Ireland 112
    Greece   112
    Hong Kong   112
    Hungary   04 ambulance, 05 fire dept, 07 police
    Iceland   0112 (to be replaced by 112)
    Ireland   112
    Italy   112
    Japan   119 fire dept
    Kuwait   115, 119
    Latvia   01 fire dept, 02 police, 03 ambulance
    Liechtenstein  112
    Lithuania   01 fire dept, 02 police, 03 ambulance
    Luxembourg   112
    Macedonia   92 police, 93 fire dept, 94 ambulance
    Mexico                 No emergency number. Number for police
varies.
    Monaco   112
    Netherlands, The  112
    New Zealand   111
    Norway   112
    Portugal   112
    Poland   997 police, 998 fire dept, 999 ambulance
    Russia, rest of CIS  01 fire dept, 02 police, 03 ambulance
    Saudi Arabia                999 police, 998 fire dept, 997
ambulance
                                996 traffic accidents, 995 narcotic
police
    Singapore   999 police, 995 fire dept
    Slovakia   150 fire dept, 155 ambulance, 158 police
    Slovenia   92 police, 93 fire dept, 94 ambulance
    South Africa         10111
    Spain   091 police
    Sweden   112
    Switzerland   112
    Thailand   191 police
    Turkey   155 police
    Ukraine   01 fire dept, 02 police, 03 ambulance
    United States  911
    Yugoslavia   92 police, 93 fire dept, 94 ambulance



[TELECOM Digest Editor's Note: A footnote should be added to the USA
entry
noting that 911, while the common number, is not available in all
areas.
Many places still use seven digit numbers. Also, various forms of 911
are available, some more sophisticated and useful than others.   PAT]

------------------------------

From: [e-mail] (danny burstein)
Subject: The "Roadkill" Incident
Date: 5 Dec 1994 02:46:52 -0500


(Pat, etc.: I found this floating around the net. Workers World
Service is a somewhat, ahem, unique source of news and viewpoints
often overlooked by the mainstream media /danny)


 From: [e-mail]
 Newsgroups: alt.society.labor-unions
 Subject: Penn. Bell
 Date: Sun, 4 DEC 94 23:25:11 -0500

 From: Workers World Service <[e-mail]>
 Subject: Phila.Communications Workers Fight Layoffs
 Sender: [e-mail]
 Date: Sun, 4 Dec 1994 16:30:42 GMT


Via NY Transfer News Collective * All the News that Doesn't Fit

PHILADELPHIA/COMMUNICATIONS WORKERS FIGHT LAYOFFS

By Joe Piette
Philadelphia

Bell Atlantic workers held a rally outside company offices here Nov.
23. They protested against the "downsizing" of 5,600 jobs.  They also
challenged the two-day suspensions of over 1,000 Bell Atlantic workers
for wearing T-shirts opposing layoffs.

Two months ago, Bell workers started wearing plain red T-shirts on
Thursdays to protest planned massive layoffs. In November, a new
protest shirt began to spread. The popular "Road Kill" T-shirt depicts
a furry animal labeled "Bell Atlantic Employees" squashed on the
information superhighway as Bell Atlantic and AT&T trucks speed by.


·
On Nov. 22, when Bell bosses ordered workers to take the shirts off or
turn them inside out, workers wearing the roadkill shirt refused.
Between 1,000 and 1,200 were then sent home and suspended without pay
over the "Thanksgiving" holiday.

Besides calling the protest rally, the Communications Workers union
also filed charges with the Labor Board. The union charged that the
disciplinary suspensions violate labor law and infringe on workers'
rights to freedom of expression.

UNIONIZE INFORMATION SUPERHIGHWAY WORKERS

The Philadelphia-based telephone company announced in August that it
would eliminate 7.7% of its work force in order to cut costs and
expand into a vast video network. Instead of using the unionized
workers who now maintain and install current telephone lines, Bell
Atlantic wants to use non-union workers and subcontractors to install
the new fiber-optic cables that would transmit audio and video signals
into customer homes.

Some of the costs for these high-tech changes will be passed on to
phone customers, subject to approval by the Public Utility Commission,
as authorized by new state legislation passed this year.

Communications Workers District 13 Vice President Vincent Maisano
explained: "We don't want the company contracting out our work.  We
have built the best telephone system in the world, and we want to
build the best information highway in the world."

Bell Atlantic paid Chief Executive Officer Raymond W. Smith $2,462,800
in salary, bonuses and stock options in 1993. The next four executive
officers split $3,434,600. Bell Atlantic has had a 211-percent
increase in value of investment over the last five years.

Those rewards came at the expense of 8,000 jobs eliminated at Bell
since 1988. In addition, Bell Atlantic now wants to replace the 5,600
relatively low paid but unionized workers with lower-paid, non-union
subcontracted-out labor.

The so-called information highway is the convergence of many formerly
separate products and services into one multi-media industry.
Telecommunications, cable, computers, television, publishing, postal
services and other information media are all under intense competitive
pressure to grow or die.

Information companies have been merging and acquiring each other in a
race to become the strongest and most profitable provider to
residential homes of a wide range of interactive superhighway
services. The future is very near.

While the telephone industry was once 90-percent unionized, the
multi-media industry is perhaps 35-percent organized. In other words,
high tech means low wages unless or until workers fight back.

Bell Atlantic workers and many other workers spread out all over the
globe are struggling now for the rights and benefits workers will need
on the information superhighway of the near future.

                               -30-

(Copyright Workers World Service: Permission to reprint granted
if source is cited. For more information contact Workers World,
55 W. 17 St., NY, NY 10011; via e-mail: [e-mail].)

                       -----------------

[e-mail] (or [e-mail])

------------------------------

From: [e-mail] (CID Tech/INSG)
Subject: Re: New York Suspends (Baltimore-DC) Roaming
Date: Mon, 5 Dec 1994 05:45:29 PST


On Fri, 02 Dec 1994 13:10:46 EST, Greg Monti <[e-mail]> writes:

> I am a Cellular One Washington-Baltimore customer (system owned by
> Southwestern Bell).  I just got an oversized yellow postcard in the
> mail.  Verbatim:

> Cellular Fraud on the Increase!
> As users of Cellular One's service, you know how valuable and useful
a
> cellular phone has become.  Unfortunately, so do numerous criminals
> who want to steal your cellular phone and electronic serial numbers,

[fraud scare hype deleted, almost as bad as New York Telephone and its
payphone "War on Drugs".]

> Since implementing the fraud management system, we have monitored an
> extremely high amount of fraud originating from the New York City
> metro area (including northern New Jersey).  To protect our
customers
> from becoming victims of fraud and to deny criminals use of stolen
> cellular phone numbers, we are TEMPORARILY SUSPENDING AUTOMATIC
> ROAMING AND CALL DELIVERY TO THE NEW YORK CITY AREA.  [emphasis
> theirs]

They forgot to mention that in all likelihood the reason they are
doing this is because they are much more concerned with paying CO/NY a
lot of money for fraudulent roaming charges than to save the phone
numbers of their customers or to punish fraudulent users.

> New Roaming Procedures for New York City:
> What does this mean to you?  If you are roaming in the New York City
> area, incoming calls to your cellular number will not be delivered
to
> your phone.  Instead, callers will be forwarded to your Message Plus
> voice mailbox or be advised by a recording that you are out of the
> coverage area.

In other words, after setting up an automatic call delivery system on
the East Coast which will someday (Hello, SWBell/Boston...! :( ) allow
for seamless coverage on the "A" side from Maine to Virginia (but no
voicemail in Bell-owned properties), SWBell/DC is now telling it's
customers that there is sort of this "temporary" big gap in coverage
in NYC, and that they should please put up with it ... how nice ...

Although I'm not a big fan of the B-side system in the East for a
number of reasons (NYNEX's lack of features for one, no re-direct to
voicemail, non-standard feature codes, and that God-awful "Please hold
on message" which uneccessarily doubles the time it takes to deliver a
call), it may be a good time to remind readers that BAMS/Baltimore-DC
[phone]-0204, has automatic call delivery all the way from DC
to Maine, reasonable roaming rates ($.59 to $.79 per minute), and none
of this annoying "temporary" roaming blockages deal that CO/DC feels
comfortable to implement as if they "suddenly" discovered the NYC
fraud problem.

> Outgoing calls may still be made.  However, they will
> be intercepted by an operator who will request your credit card
> information for billing purposes.  Call set-up charges and per
minute
> rates will be significantly higher than todays' standard roaming
> rates.  Emergency calls to 911 will continue to be free.

Yeah, you talk to a roaming operator, who will (curtly) take your
destination number, and your credit card number (Bell or AT&T), and
bill you something on the order of $1.99 per minute for the call. On
top of that you pay about $.80 for the Calling Card surcharge, and
around $.20 to $.25 daytime rates for the call. Note: You don't need
an active cell account to do this, so you could just drop CO/DC and go
to NYC and not pay CO/DC anything for the "privilege" of roaming in
NYC.

> YOUR ROAMING SERVICE STILL WORKS ACROSS THE NATION

That's comforting to know the next time I find myself along I-95 and
somehow it mysteriously has moved itself to Salt Lake City, Utah
instead of running through NYC like it used to. (Actually, considering
what NYC is like, that may not be so bad! :) )

> With the temporary exception of the New York City area, your
Cellular
> One roaming and call delivery services will not be affected in other
> parts of the nation.  Again, we apologize for any inconvenience this
> may cause, especially during the holiday season.  We are hopeful
this
> situation can be resolved in a short period of time.

As I am sure are all SWBell CO/DC customers who travel to NY.

If you travel to NY a lot, and feel this will place you in a bit of a
spot in terms of cellular coverage, feel free to tell them that you
wish to cancel you annual service contract (at no penalty to you of
course) and go set up an account with Bell Atlantic Mobile.

If they give you some trouble about it being a contract and that you
must stay on for a year, tell them that you had the expectation that
silly things such as reasonable roaming rates in NYC, auto call
delivery, and all those other things that they hyped in order to get
you to sign on would continue as well. If they restore these
immediately, you will continue to honor your annual agreement. If they
break their deal with you because they want to save "hundreds of
thousands of dollars" (let's see, they make that in oh, about a hour?
Poor little SWBell ... sniff sniff) then you can rightly explain to
them
that you wish to save a nearly similar amount by not using NY's
gouging ... err ROAMING operator.

Moreover, although I am not too familiar with CO/DC's Autoplex (?)
switch, I do know that in most systems, a given range of numbers can
be restored quite readily should a customer need to roam in a blocked
market. This happened to me on the B side in Oregon and on the A side
in Philly, and it was never a problem to put a range numbers where
mine was located back into the blocked system so that I could roam
there normally.  If you don't want to score points by cancelling your
(annual/contract) service with them, try telling them this and INSIST
that they explain to you why they can't do it if that's the answer
which they give to you.

> If you have any questions, please call out Customer Relations
Department
> at 1-800-CELL-ONE.

Oh yeah, like that's going to help -- they couldn't even tell me what
the rates were in Boston (another SW Bell property) or if a roam
charge would be incurred.

> Cellular One.  Clearly Better.

At what?

> Note that it doesn't say what happens if a caller dials 212 847-7626
> (the New York A-carrier roamer port), receives a dial tone and dials
> .your ten-digit cellular number.  I tried that and got an immediate
fast
> busy after dialing my own ten-digit cellular number.  But this may
not
> have been a good test since my phone was in the Washington-Baltimore
> area at the time -- and turned off.

Won't make a difference -- most NACN customers (DC is on the NACN)
will get a fast busy if they dial a roamer via the roam port in
another NACN city. A silly Call Delivery thing which guarantees that
the only way that someone can reach you while roaming is if YOU agree
to pick up the LD costs. I think there may be some technical reason
for this as well in Ericsson switches -- they are always having
problems with the ports in NYC. (You need to use three or four ports
in
sequence to find a roamer in NY, the switch can't do it.)

Overall, another typical SWBell roaming annoyance. This comes from the
same people who charge their own customers in Boston HOME (ie, THEY
make money too) airtime for call-delivery when customers roam outside
the Boston coverage area, the same people who randomly seem to charge
a $2 "Roamer Administration Fee" whenever they need some more beer at
their headquarters, the same people who will not work out a roaming
agreement with another (albeit slimey) cellular outfit in Western
Mass, so that roamers who receive calls will unknowingly pay $3 per
day, $.99 per minute (and don't forget the CO/Boston HOME airtime and
$2 beer fee), and the same people who were supposed to be on the NACN
almost a year ago but for some reason just never got around to it.
(There's more, of course, but let's not get into that.)

What else can you expect? I hope that a lot of their customers who
travel to NYC will be so outraged that they just flat out drop their
SWBell Cell One service and sign up with BAMS or NYNEX. (One good
thing about NYNEX -- unlike SWBell CO/DC, you will NEVER pay a daily
roam charge in any B market.)

SWBell "tried" to get rid of the free airtime deal in Boston a few
years ago (or maybe it was just a marketing ploy), but as a result of
a lot of negative customer feedback, they dropped these plans.
Hopefully, a significant number of Baltimore/DC customers will
complain about this, causing SWBell to reconsider its NYC raoming
decision.

Finally, may I add that if SWBell were really serious about trying to
mitigate any inconvenience to its customers, it would allow regular
roaming and call-delivery in CO/NY's market, and force customers to
use 0+ dialing for all toll calls outside the local calling area (or
an 800 calling card, etc.) I know CO/San Francisco's Ericsson allows
for this, and I suspect that CO/NY could do this too, although I don't
know if this service restriction can be handed out to specific (e.g.
DC/Baltimore) roamers. I was told it could, but that may be
misinformation. Any Ericsson people out there?

There are other potential solutions, such as the use of the "Fraud
Protection" feature supported by CO/NY (even if only when roaming in
NY).  Again, I don't know if this is possible or if the coding is
already in place or not, but at the very least have something like the
above available prior to turning off roaming in one of the nation's
largest markets. The failure to do this is typical of the generally
annoying, petty, nickel-and-diming approach which SWBell manifests in
many of its properties.


Doug Reuben        //  CID Technologies/InterPage Network Services
Group
[e-mail] //  (203) 499 - 5221

------------------------------

End of TELECOM Digest V14 #437
******************************